DFC Premier Support

• Unlimited Phone Support (8:00 am to 5:00 pm Central time) (See FAQ for definition of support)
• Classroom Training at DFC’s Microsoft Certified Training Center taught by a Microsoft Certified Trainer. 2 Free Classes or Series per License and 50% off additional classes.
• Unlimited Free Attendees at DFC Customer Symposium
• Free User Groups
• SQL Server Quarterly Health Checkup
• 24x7 Access for System Down
• Annual On Site Review with Account Executive
• Remote Setup of New Databases or Test Company – 1 per year
• Remote Security & User Setup using predefined Microsoft GP roles
• Remote Year End Close Assistance
• Discounted consulting rate for 12 months
• 12 Month Lock on Consulting Rates
• Monthly or Annual Payment Option – 20% Annually. With monthly option, 20% plus $25 spread over 12 months and billed through EFT.
• Hardware Purchase Advisory Services – Free
• Remote Monthly Balancing Services –($120/hr) Discounted from the normal consulting rate
• Remote Payroll Processing Assistance –($120/hr) Discounted from the normal consulting rate (Includes assistance with running the payroll, running W-2’s, assist in preparation of quarterly and annual reports)
  

DFC Standard Support

• 6 Free Support Calls to DFC per year
• Classroom Training at DFC’s Microsoft Certified Training Center taught by a Microsoft Certified Trainer. 1 Free Class or Series per License and 50% off additional classes.
• Unlimited Free Attendee per GP Dynamics License at DFC Customer Symposium
• Free User Groups
• Annual SQL Server Health Checkup
• Annual On Site Review with Account Executive
• Discounted consulting rate for 12 months
• 12 Month Lock on Consulting Rates
• Monthly or Annual Payment Option – 12% Annual Option. With monthly option, 12% plus $25 spread over 12 months and billed through EFT.